Draft empathetic, accurate replies to customer inquiries instantly. Lock in your company policies to guarantee zero AI hallucinations and no fake promises.
Customize your prompt
This blocks Claude from inventing fake refunds or features. Tell it exactly what the rules are.
Your Claude prompt
Customer Service AI fails when it tries to "people please" by inventing refunds. This prompt strictly forces Claude to adhere only to the facts provided in the "Our Policy" field.
By selecting the Customer Situation (e.g., "Frustrated"), Claude automatically adjusts the opening paragraph to validate the customer's feelings before delivering the technical solution.
The prompt specifically bans robotic customer service clichés like "We apologize for the inconvenience," forcing Claude to write like a real, helpful human being.
The generated email will always close by clearly outlining exactly what the customer needs to do next, reducing back-and-forth replies and closing tickets faster.
Tip: If you are denying a feature request or a refund, use the "Firm, polite, and policy-driven" tone. Claude will soften the blow without leaving room for the customer to argue the policy.